A conversation that delivers impact first and foremost is a focused and directed conversation. We will explore ways to integrate the Focused Conversation Method developed by the Institute of Cultural Affairs (ICA) that helps people reflect through a series of the question at four levels: objective, reflective, interpretative and decisional (ORID), to engage in a more in-depth, meaningful conversation.

Key Learning Objectives:

• Understand the essential characteristic of ORID questions
• Explore the fundamental of establishing an agreement
• Learn how to use the ORID to create a meaningful focus