Listening to your client is a skill that accounts for a great coach. It is not just hearing what your client says and responding to them in a canned way. There’s much more to consider for this skill. Coaches pursuing coaching certification training courses from Coach Masters Academy are provided with the acquaintance of what it takes to become a meticulous listener.
There are basically two aspects of listening taught in the coaching training program- attention and impact. Attention has a deeper meaning than simply hearing the words. Coaches are needed to hear, see and use their perception to determine how to reply to their clients. They also need to be attentive to the client’s pace of delivery, modulation of voice, and emotions behind the words. Further, coaches should provide feedback that will influence the client. They should make sure that their response reflects the words of clients. It will show the coach has been paying gripped attention and will lead to a more positive impact on the client.
The Three Levels of Listening
With training in coaching, a good coach also needs to be familiar with the three levels of listening.
Level 1: Internal Listening
Internal listening is about focusing on our own inner voice, including thoughts, feelings, opinions, and conclusions. Though all three levels are used in coaching, this particular level is typically used by the client. Coaches only listening at level 1 can lead to a negative impact on their coach-client relationship.
Level 2: Focused Listening
The second level of listening involves keeping a focus on the clients- what are their expressions, emotions, values, and even what they aren’t saying. Focused listening revolves around the client so the coaches can determine the impact of their responses on the clients.
Level 3: Whole Body Listening
Somehow similar to focused listening, whole-body listening also revolves around your client. But it has more depth. Along with listening, coaches also must pay attention to clients’ body language to understand them deeply. Whole-body listening is also considered as “listening to 360 degrees” and has the greatest impact on clients.
Incorporating these three simple levels of listening into your coaching practice, you can definitely bring a positive change to the table. You can learn the listening and other essential skills of good coaching at Coach Masters Academy with their advanced coaching certification training course. They offer a truly interactive, engaging online coaching training program that is highly experiential, focusing on live coaching practice, discussion, and feedback from experienced and credentialed coaches.
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